FAQ’s
Frequently Asked Questions
Here, we’ve compiled answers to the most common questions about our tutoring services, so you can start your learning journey with confidence.
What tools or software do I need for the lessons?
- A Computer or Laptop: Preferably with a recent operating system (Windows or macOS) for smooth functionality.
- Microsoft Excel Software: Any version from 2016 onward, or access to Office 365.
- Stable Internet Connection: For live sessions or accessing online resources.
- Basic Office Tools: Such as a web browser (e.g., Chrome, Firefox) and a PDF reader.
- Optional Tools: A webcam and microphone for interactive sessions, if required.
Don’t worry if you’re missing any of these – we can guide you on how to get started!
Can I access lessons on my phone or tablet?
Yes, you can access lessons on your phone or tablet, provided you have:
- Microsoft Excel App: Available for both Android and iOS devices (basic features are free; advanced features may require a subscription).
- A Stable Internet Connection: To join live sessions or access online materials smoothly.
- Compatible Device: Ensure your device meets the app’s system requirements for optimal performance.
While phones and tablets are convenient, a computer or laptop is recommended for tasks requiring advanced Excel functionalities.
What are the available class timings?
Class timings are designed to be flexible and accommodate different schedules. Here’s an overview of the options:
- Weekday Classes: 6pm-9pm
- Weekend Classes: 9am-5pm
You can view the full schedule and book a time slot that suits you during registration. If you have specific timing needs, feel free to reach out we’ll do our best to accommodate!
Can I reschedule or cancel a session?
Yes, you can reschedule or cancel a session, subject to the following conditions:
Rescheduling:
- You can reschedule a session by providing at least 24 hours’ notice.
- Simply contact us through email or the website to arrange a new time.
Cancellation:
- Cancellations made at least 24 hours in advance are eligible for a refund or credit towards future sessions.
- Last-minute cancellations (less than 24 hours’ notice) may not be eligible for a refund, depending on the policy.
We understand that schedules can change, so we aim to be as flexible as possible. Please reach out if you have any questions about rescheduling or cancellations!
Can the lessons be tailored to my specific learning needs?
Absolutely! Our lessons are designed to be flexible and personalized to meet your unique learning needs. Here’s how we tailor the sessions:
Customized Content: Lessons focus on topics or skills that are most relevant to your goals, whether it’s mastering formulas, creating dashboards, or understanding financial accounting.
Flexible Pacing: We adjust the speed of the lessons based on your comfort level and prior experience.
One-on-One Sessions: Personalized attention allows us to address your specific questions and challenges.
Practical Application: Examples and exercises are tailored to your industry or personal use cases, ensuring you can directly apply what you learn.
Share your goals or challenges, and we’ll create a learning plan that works best for you!
Do you offer group sessions
Yes, we group sessions tailored to your needs:
Group Sessions:
Ideal for friends, classmates, or small teams.
Interactive and collaborative learning environment.
Discounts may be available for group enrollments.
For more details or to book a session, feel free to contact us. We’ll work with you to create a plan that fits your group or organization!
Is there a refund policy if I’m not satisfied with the course?
Yes, we have a refund policy to ensure your satisfaction with the course. Here’s an overview:
Refund Policy Details:
Satisfaction Guarantee:
- If you are not satisfied with the course after the first session, you may request a full refund.
- If you are not satisfied with the course after the first session, you may request a full refund.
Refund Requests:
- Requests must be submitted within [specific time frame, e.g., 7 days] of your purchase or the first session.
- Refunds are processed after reviewing the feedback to improve our services.
Conditions:
- Refunds may not apply to completed courses or sessions already conducted (beyond the trial period).
- Refunds for group sessions or corporate training will follow a customized agreement.
Our goal is to provide you with the best learning experience. If there are any concerns, we encourage you to share them so we can make things right!